FAQ
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Gilchery > FAQ
Frequently Asked Questions
Find answers to common questions about our debt collection services, process, and approach
🧩 About Our Services
We provide end-to-end credit management solutions including debt collection, skip tracing, field collections, portfolio management, customer due diligence, credit risk advisory, and credit management training.
Yes. We manage overdue accounts from individuals (consumer) and also business-to-business receivables (commercial) while preserving client relationships.
Yes. We handle international debt recovery through strategic partnerships, ensuring legal compliance across borders.
Yes. Where necessary, we coordinate with our legal partners to escalate matters within the law.
⚖️ Compliance & Professionalism
Absolutely. We are duly registered and licensed in Kenya, Uganda, and Rwanda, fully compliant with the Data Protection Act and industry regulations.
We operate under a strict code of conduct — respectful engagement, zero harassment, and full adherence to regulatory standards.
Yes. We use confidentiality agreements, secure systems, and controlled data access to protect all client and debtor information.
Yes. We sign formal Service Level Agreements (SLAs) with all clients before work begins to ensure clear expectations and accountability.
📊 Engagement & Operations
We begin engagement within 24 hours of receiving full debtor details and a signed collection order.
We mainly operate on a “No Collection – No Fee” model, with agreed success-based commissions. Complex or legal files may carry retainers.
Yes. We provide weekly/monthly reports and can create a client dashboard for real-time tracking.
We manage both — from one-off high-value accounts to large monthly portfolio placements.
💼 Clients & Industries
We serve banks, MFIs, SACCOs, insurers, telcos, corporates, and SMEs across East Africa.
Yes. Our model is scalable and flexible, making it suitable for startups and SMEs as well as corporates.
Yes. We can place Gilchery-trained collection officers within your organization as embedded resources.
Yes. We offer pre-lending due diligence, credit scoring, customer verification, and credit risk policy consulting.
📌 General & Admin
We require debtor details, amount owed, payment history, and a signed collection order.
It depends on the age and nature of the debt — but we push for resolution within the shortest practical timeframe.
Our head office is at 3rd Floor, Panesars Centre, Mombasa Road, Nairobi, Kenya. We also have operations in Kigali, Rwanda and Kampala Uganda
Call us on <strong>+254 707 666 333</strong> or email<strong> marketing@gilchery.com.</strong>
We build trust with our customers by combining creativity with tailored business loan solutions.
